Please see below a useful information guide that may help you in the event of a bollard issue. However, its important to know that the issue may require a call-out from an engineer.

Cold Weather

As with anything in extremely cold weather, bollards can sometimes have their locks frosted or iced over. Its not a major issue and can be rectified with the below:

  • Pour some warm, (not boiling) water into a small jug or cup. You will also need a dry cloth.
  • On the top of your bollard, in particular where the locking barrel is, pour some of the water over the barrel.
  • Quickly wipe dry the excess water to avoid refreezing
  • Put your key back into the lock and ‘gently’ turn from side-to-side to free up any residual ice.

This normally works, and your barrel should pop up/unlock and begin being operational.

Lock Not Turning

You may find that sometimes the lock does not pop up. This is normally because dirt or grit has worked its way into the locking barrel. We always recommend, as does the manufacturer, to spray WD40 into the barrel to free up and loosen the dirt. Here’s a quick guide:

  • Spray WD-40 into the locking barrel. As much as you like as it will not harm the lock
  • Then take your key and gently work loose any residual dirt that may be inside.
  • Each time take your key out and wipe clean with a dry cloth
  • Repeat as often as necessary until the lock begins freely to turn

PLEASE NOTE: We always recommend that the locks are periodically lubricated with WD-40 or equivalent. Manufacturers guidelines are every 4-6 weeks. This always helps maintain your bollard’s locking system.

Also it is vitally important to ensure that the small key flap is always closed over the barrel when not being opened. This will prevent dirt/grit build up.

If none of the above works, the please call us as we may need to send an engineer.

**We do not offer an emergency service so please check first the availability of when we can come to your property.